CUSTOMER SERVICE

If this is an urgent or emergency situation, please call (830) 500-2114 and Press 3.

General Information for New Customers

Mailing Address: P.O. Box 701201, San Antonio, TX 78270

Physical Address: 1918 Summerwood Dr., San Antonio, TX 78232

Office Hours: 8:30 am – 4:30 pm Monday through Friday

Customer Notifications

Joint Billing Agreement with Green Valley SUD effective November 1st, 2019. Click here to download notice.

Rate increase in effect January 1st, 2020. Click here to download notice.

Public Utility Commission of Texas ZRU CCN No. 21098 Tariff (please see page 12). Click here to download.

Notice to Homeowners and Plumbers

Requirements for Homeowners and plumbers regarding ZRU’s operations and compliance with the Texas Commission on Environmental Quality.

> Click here to download/view the Notice to Homeowners and Plumbers


Authorization Form to Change Account

Required if legal name change, change of ownership, etc.

> Click here to download/view the Authorization Form to Change Account

Report a Problem

If your problem or concern is not urgent or an emergency, please complete our Customer Contact Form.  If this is an urgent or emergency situation please call, (830) 500-2114 and Press 3.

Holiday Schedule

Office will be closed on the following Holidays 2020:

January 1, 2020 New Year’s Day
January 20, 2020 Martin Luther King, Jr. Day
February 17, 2020 President’s Day
April 10, 2020 Good Friday
May 25, 2020 Memorial Day
July 3, 2020 Independence Day
September 7, 2020 Labor Day
October 12, 2020 Columbus Day
November 26 & 27, 2020 Thanksgiving Day
December 24 & 25, 2020 Christmas
December 31, 2020 New Years Eve
January 1, 2021 New Year’s Day

 

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